Reference

We Keep Your Account Safe and Your Data Private

When you open an account with skyslot and fund it via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity and process…

Data encrypted end-to-endNo sale to third partiesYou can request access anytime

Explore the Lobby Read FAQ

What Data We Collect and Why

skyslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and payment details when you register and deposit. Your account activity—bets, withdrawals, login timestamps—is logged for fraud detection and payment reconciliation. Payment partners like DANA, OVO, GoPay and QRIS share transaction confirmations with us; we do not store your

1
full card or wallet credentials. Cookies on your device remember your session so you don't log in every time. Where local law permits, we may also retain account records for regulatory reporting. All data is stored on encrypted servers. You can request to see, correct or
2
delete your personal data by contacting our support team; deletion depends on local law and legal retention obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT & REQUESTS

How to Request Data Access or Changes

Team online

Email Support

Send a data-access request to our privacy team. We respond within 5 business days with a copy of your stored personal information and guidance on correction or deletion.

Live Chat (Weekdays 09:00–17:00 Jakarta Time)

Open the chat widget in your account dashboard to ask about your privacy rights, data retention or account deletion. Our team can flag requests for the compliance officer.

Account Settings

Update your name, email and phone number directly in your account profile under Security. Changes are reflected immediately and logged in our audit trail.

HOW WE PROTECT

Data Handling, Retention and Your Rights

Encryption & Storage

All personal data is encrypted at rest and in transit. Servers are in secure data centres with redundant backups. Access is logged and restricted to authorised staff only.

Retention Periods

Account data is kept while your account is active. After closure, we retain records for 7 years to comply with financial and fraud regulations. You can request early deletion where law permits.

Cookie & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and theme. No marketing cookies collect data across other websites. You can disable cookies in browser settings.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection partners and where legally required. We never sell your information to advertisers or brokers.

Account Security

Two-factor authentication via email or SMS is available in your security settings. We recommend enabling it to prevent unauthorised withdrawals. Your password is never visible to our support team.

Your Rights

You have the right to access, correct, port or delete your personal data. Submit requests via email or live chat. Processing normally takes 5–10 business days depending on complexity.

Frequently Asked About Your Data

We verify your identity to prevent fraud and money laundering, and to comply with local financial regulations. A valid ID and proof of address let us process fast withdrawals to DANA, OVO, GoPay or QRIS. Once verified, you don't need to re-submit unless you update your profile.

No. When you deposit, your payment details go directly to DANA, OVO, GoPay or QRIS. We receive only a transaction confirmation and reference number. We never see or store your full card, PIN or wallet login credentials.

Yes. Email our support team at the address in your account footer or message live chat weekdays 09:00–17:00 Jakarta time. We'll send you a complete copy of your stored data, including account history, logins and documents, within 5 business days.

We retain your personal data for 7 years after account closure to comply with financial and regulatory requirements. Earlier deletion is possible where local law permits; contact support to request it and we'll advise on eligibility.

No. We never sell your personal information. We share data only with payment processors and fraud-detection services needed to run your account safely, and where legally required by authorities.

We use session cookies to keep you logged in and functional cookies for language and theme preferences. No tracking cookies follow you across other websites. You can disable all cookies in your browser settings, though this may affect login persistence.

Open Account Settings > Security and toggle two-factor authentication on. Choose email or SMS delivery. A code is sent each time you log in from a new device, preventing unauthorised access even if your password is compromised.

We Keep Your Account Safe and Your Data Private

How to Request Data Access or Changes

Email Support

Live Chat (Weekdays 09:00–17:00 Jakarta Time)

Account Settings

Data Handling, Retention and Your Rights

Encryption & Storage

Retention Periods

Cookie & Tracking

Third-Party Sharing

Account Security

Your Rights

Frequently Asked About Your Data

01 Why does skyslot ask for my identity documents when I open an account?

02 Is my payment information stored on skyslot's servers?

03 Can I see what personal data skyslot holds about me?

04 How long does skyslot keep my data after I close my account?

05 Does skyslot sell my data to other companies or advertisers?

06 What cookies does skyslot use, and can I disable them?

07 How can I enable two-factor authentication to secure my account?

Related Pages